PAYMENTS

Refund Policy

Last updated: October 7, 2026

Processing time

Once approved, we normally submit refunds promptly, often on the same business day. Please allow up to 3 business days for review and submission. After submission, a refund may appear immediately, but some banks or card issuers may require 5–10 business days to display the credit.

Original payment method

Online payments are refunded to the original payment method. We cannot redirect a card refund to another card, person, or bank account.

Equipment rentals

Refundable security deposits are reviewed after the equipment is returned and inspected. Deductions may be made for documented damage, loss, missing accessories, or overdue return. Rental cancellations are handled according to our Rental Terms.

Services, repairs, training, and projects

Refund eligibility depends on the work already completed, costs already incurred, and the written quote or agreement for the service. Approved full or partial refunds follow the processing time above. Custom work, completed services, purchased parts, third-party costs, and delivered digital work may be non-refundable where permitted by law.

Processing fees

Payment-processing charges retained by the payment provider do not reduce an approved customer refund unless a disclosed cancellation fee or another agreed deduction applies. Any deduction will be explained before the refund is processed.

Confirmation and delays

We send confirmation when a refund is submitted. A refund may initially be pending or may rarely fail at the customer's bank. Contact us if the credit has not appeared after 10 business days from our confirmation.

Contact

Questions about a payment or refund can be sent to info@peaceregionit.ca or discussed by calling (250) 329-4801.